Voice of CUstomer SUMMIT
JUNE 20. 2024

Voice of CUstomer SUMMIT
JUNE 20. 2024

Voice of CUstomer SUMMIT
JUNE 20. 2024


Monterey AI's first conference for voices of customers leaders.


Monterey AI's first conference for voices of customers leaders.


Monterey AI's first conference for voices of customers leaders.


Share Experience | Discover Trends | Pioneer the Future

Share Experience | Discover Trends | Pioneer the Future

Agenda

Agenda

Agenda

9:30 AM
-

10:15 AM

9:30 AM - 10:15 AM

9:30 AM
-
10:15 AM

Coffee & Light breakfast

Coffee & Light breakfast

Coffee & Light breakfast

10:15 AM
-
10:30 AM

10:15 AM - 10:30 AM

10:15 AM
-
10:30 AM

Welcome Keynote

Welcome Keynote

Welcome Keynote

10:30 AM
-
11:00 AM

10:30 AM
-
11:00 AM

TALK // 30 minutes

TALK // 30 minutes

Insights Infrastructure

Insights Infrastructure

Behzod Sirjani, Founder, Yet Another Studio

11:00 AM
-
11:30 AM

10:30 AM - 11:00 AM

11:00 AM
-
11:30 AM

PANEL // 30 MINUTES

TALK // 30 MINUTES

PANEL // 30 MINUTES

Where does VOC Sit

Invest In Insights
Infrastructure

Where does VOC Sit

Behzod Sirjani

Founder, Yet Another Studio

Alan Williams

VP Strategy, Propel, Inc

Kristen Swanson

VP of Design & Research, Okta

Chloe Wu

Product Manager, Forma

Behzod Sirjani,

Founder, Yet Another Studio

11:00 AM - 11:30 AM

PANEL // 30 MINUTES

Where does VOC Sit

Behzod Sirjani,

Founder, Yet Another Studio

Kristen Swanson,

VP, Design & Research, Okta

Chloe Wu,

Product Manager, Forma

Alan Williams

VP Strategy, Propel, Inc

11:30 AM
-
12:00 PM

11:30 AM - 12:00 PM

11:30 AM
-
12:00 PM

PANEL // 30 MINUTES

PANEL // 30 MINUTES

PANEL // 30 MINUTES

Do it better: best practices in VoC

Do it better: best practices in VoC

Do it better: best practices in VoC

Kayla Eliaza

Head of User Insights, Notion

Kayla Eliaza,

Head of User Insights, Notion

Michael Nyugen

Head of VoC, Figma

Michael Nyugen,

Head of VoC, Figma

Anna Peterson,

Senior Director Product Operations, Housecall Pro

Anna Peterson,

Sr. Director Product Operations,

Housecall Pro

Christina Meng,

Champion Program Lead, Slack

Christina Meng,

Champion Program Lead, Slack

12:00 PM
-
1:00 PM

12:00 PM - 1:00 PM

12:00 PM
-
1:00 PM

Lunch Break & Workshop

Lunch Break & Workshop

Lunch Break & Workshop

1:00 pM
-
1:30 pM

1:00 pM
-
1:30 pM

TALK // 30 minutes

TALK // 30 minutes

100 Accountability framework

100 Accountability framework

Kevin Gentry, Head of Product Engagement VoC , AthenaHealth

1:30 PM
-
2:00 PM

1:00 pM - 1:30 pM

1:30 PM
-
2:00 PM

PANEL // 30 MINUTES

TALK // 30 MINUTES

PANEL // 30 MINUTES

Closing loop in and out

100 Accountability framework

Closing loop in and out

Aicea Yalcin

Head of VoC, ActiveCampaign

Kevin Gentry,

Head of Product Engagement VoC,

AthenaHealth

Aman Mann

CEO, Procurify

Padma Prasad

Staff CX Advocacy Manager, BILL

Padma Prasad

Staff CX Advocacy Manager, BILL

Min Gao

Head of VoC, UiPath

1:30 PM - 2:00 PM

PANEL // 30 MINUTES

Closing loop in and out

Aicea Yalcin,

Head of VoC, ActiveCampaign

Aman Mann,

CEO, Procurify

Padma Prasad,

Staff CX Advocacy Manager, BILL

Min Gao,

Head of VoC, UIPath

2:00 PM
-
2:30 PM

2:00 PM - 2:30 PM

2:00 PM
-
2:30 PM

PANEL // 30 MINUTES

PANEL // 30 MINUTES

PANEL // 30 MINUTES

Of course it's about aI

Of course
it's about aI

Of course it's about aI

Cole Hoffer

Head of ML, Monterey AI

Cole Hoffer,

Head of ML, Monterey AI

Erica Solis

Product Operations, LinkedIn

Erica Solis,

Product Operations, LinkedIn

Kenji Hayward

Head of Customer Support, Front

Kenji Hayward,

Head of Support, Front

Panel Guest Confirming

Panel Guest Confirming

Panel Guest Confirming

2:30PM
-
3:00 PM

2:30PM - 3:00 PM

2:30PM
-
3:00 PM

Closing Note

Closing Note

Closing Note

3:00PM - 5:00 PM

Happy Hour

3:00 PM
-
5:00 PM

3:00 PM
-
5:00 PM

Happy Hour

Happy Hour


The world is moving towards autonomous end-to-end product development, and Voice Of Customer is the foundation to unlock that magic

The world is moving towards autonomous end-to-end product development, and Voice Of Customer is the foundation to unlock that magic

The world is moving towards autonomous end-to-end product development, and Voice Of Customer is the foundation to unlock that magic

The world is moving towards autonomous end-to-end product development, and Voice Of Customer is the foundation to unlock that magic

SPEAKER Highlights

SPEAKER Highlights

SPEAKER Highlights

Behzod Sirjani

Founder, Yet Another Studio

Behzod Sirjani

Founder, Yet Another Studio

Building intentional, responsible, and sustainable systems of learning with and from the people you want to serve.

Learn More

Book Consultation

Kevin Gentry

Director of Product Engagement, AthenaHealth

Kevin Gentry

Director of Product Engagement, AthenaHealth

Kevin Gentry

Director of Product Engagement, AthenaHealth

Empower our customers to achieve better outcomes and elevate their experience through our innovative products and services.

Empower our customers to achieve better outcomes and elevate their experience through our innovative products and services.

Empower our customers to achieve better outcomes and elevate their experience through our innovative products and services.

Learn More

Book Consultation

Alan Williams

VP Strategy, Propel, Inc

Alan Williams

VP Strategy, Propel, Inc

Alan Williams

VP Strategy, Propel, Inc

I build products and teams that serve essential needs with dignity and ease.

Learn More

Book Consultation

Michael Nyugen

Head of Voices of Customers, Figma

Michael Nyugen

Head of Voices of Customers, Figma

Michael Nyugen

Head of Voices of Customers, Figma

VoC fundamentally is about to build an ongoing learning organization.

Learn More

Book Consultation

Kayla Eliaza

Head of User Insights Program, Notion

Kayla Eliaza

Head of User Insights Program, Notion

Kayla Eliaza

Head of User Insights Program, Notion

From customer operations at Asana to user operations at Notion, Kayla has been pioneering the in and out, every step of evolution, of voices of customers in tech.

Learn More

Book Consultation

Kristen Swanson

VP Design & Research, Okta

Kristen Swanson

VP Design & Research, Okta

Kristen Swanson

VP Design & Research, Okta

I build amazing teams (that create software for humans).

I build amazing teams (that create software for humans).

I build amazing teams (that create software for humans).

Learn More

Book Consultation

A champion of champions, Christina develops programs that inspire advocates to become Champions—trusted influencers who amplify success internally.

Learn More

Book Consultation

Aman Mann
CEO, Procurify

Aman Mann
CEO, Procurify

Aman Mann
CEO, Procurify

Supporting meaningful change.

Supporting meaningful change.

Supporting meaningful change.

Learn More

Book Consultation

Anna Peterson
Sr. Director of Product Operations, HouseCall Pro

Anna Peterson
Sr. Director of Product Operations, HouseCall Pro

Anna Peterson
Sr. Director of Product Operations, HouseCall Pro

Combining qualitative research with advanced tools to uncover valuable customer perspectives, Anna empowers organizations to make informed decisions, fuel growth, and cultivate lasting relationships.

Learn More

Book Consultation

Kenji Hayward
Head of Customer Support, Front

Kenji Hayward
Head of Customer Support, Front

Kenji Hayward
Head of Customer Support, Front

Personalization is where your support team can shine and set your business apart.

Learn More

Book Consultation

Min Gao
Principal Program Manager, VoC, UiPath

Min Gao
Principal Program Manager, VoC, UiPath

Min Gao
Principal Program Manager, VoC, UiPath

Transform and synthesize the voice of UiPath customers into actionable insights for product and strategic initiatives to improve customer experience.

Learn More

Book Consultation

Erica Solis
Senior Manager, Product Quality & Product Operations, LinkedIn

Erica Solis
Senior Manager, Product Quality & Product Operations, LinkedIn

Erica Solis
Senior Manager, Product Quality & Product Operations, LinkedIn

Erica has diverse career experience in hardware, SaaS, B2B, B2C, and leading distributed technical and non-technical teams. Erica is a champion for women in tech and accessible product design.

Learn More

Book Consultation

Aicea Yalcin
Voice of Customer Program Manager, ActiveCampaign

Aicea Yalcin
Voice of Customer Program Manager, ActiveCampaign

Aicea Yalcin
Voice of Customer Program Manager, ActiveCampaign

My passion for studying biology stems from the ever changing science that impacts humans on every corner of the earth.

Learn More

Book Consultation

Chloe Wu
Product Manager, Forma

Behzod Sirjani

Founder, Yet Another Studio

Chloe Wu
Product Manager, Forma

Architect scalable tools and processes for product teams to self-serve data and customer insights to identify new product opportunities.

Chloe Wu
Product Manager, Forma

Architect scalable tools and processes for product teams to self-serve data and customer insights to identify new product opportunities.

Learn More

Book Consultation

Padma Prasad
Staff CX Advocacy Manager, BILL

Padma Prasad
Staff CX Advocacy Manager, BILL

Padma uses data-driven storytelling to improve the customer experience. She heads a team focused on VoC initiatives, analyzing feedback and implementing changes that address customer needs.

Learn More

Book Consultation

Padma Prasad
Staff CX Advocacy Manager, BILL

Padma uses data-driven storytelling to improve the customer experience. She heads a team focused on VoC initiatives, analyzing feedback and implementing changes that address customer needs.

Learn More

Book Consultation

Cole Hoffer
Head of ML, Monterey AI

Cole Hoffer
Head of ML, Monterey AI

Cole Hoffer
Head of ML, Monterey AI

Predicting tokens for Voices of Customers.

Learn More

Book Consultation

VENUE


Modern Loft @ SF FiDi
3 Embarcadero Center, San Francisco, CA

VENUE


Modern Loft @ SF FiDi
3 Embarcadero Center,
San Francisco, CA

VENUE


Modern Loft @ SF FiDi
3 Embarcadero Center, San Francisco, CA

Join us at VOC 2024

Join us at VOC 2024

Join us at VOC 2024

Monterey AI

@2024 Monterey AI. All rights reserved

@2024 Monterey AI. All rights reserved