Using Feedback Analytics to Stay One Move Ahead

Have more than 100 support tickets and messy Discord conversations? Use Monterey AI to continuously listen to player feedback data so you can iterate on game design and mechanics faster than ever.

Monterey AI enables us to mine player conversations, analyze how they interact with games, and iterate insanely fast to grow engagement.

Monterey AI enables us to mine player conversations, analyze how they interact with games, and iterate insanely fast to grow engagement.

Anfernee Song Guan

Chief Technology Officer, iDreamSky Technologies (01119.HK)

Chief Technology Officer,

iDreamSky Technologies (01119.HK)

HOW IT WORKS

Aggregate, Triage, and Analyze

Aggregate, Triage, and Analyze

Top feedback on the mini-map design from players between 18-24 years old

Top feedback on the mini-map design from players between 18-24 years old

According to tickets like #238, 64% of users have reported experiencing frustration when creating, updating, and maintaining the database. Additionally, 12% of users are seeking a feature that allows them to export reports for compliance purposes. These requests or issues have been trending since Q1 and have been mentioned a total of 40,000 times.

64% of users submitted reported frustration on navigating the mini-map. (ref. ticket #238) Specifically, users are looking for larger POI icons on difficult level’s mini-maps. The issues or requests appear to have been trending since July, and have been mentioned in 12k pieces all together.

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WHY MONTEREY AI

Retention and Monetization Rooted in Voices of Players

Turn your endless player conversation into roadmap instantly

Endless tickets into a roadmap instantly

Monterey AI is the product management solution you need. It grabs, visualizes, and shares insights automatically from any data sources you connect, ranked by impact in your definition.

Stop waiting for outdated weekly reports

Whether you want information shared privately or publicly, or slice and dice to specific segments, just log in and ask. Receive anomaly detection alerts in Slack or Email to keep track of trending issues and how newly deployed versions are impacting the user experience.

Empower engineers with player intuition and clean data

Onboarding and training should not take months. Onboard engineers to Monterey and start asking business, data and engineering questions. Our triage model makes it easy to segment your data based on your specialized taxonomy.

Auto training and tuning on your data for best results and privacy

Monterey AI grasps your specific data and its context. Each interaction and data entry into our system encounters is recorded and used to auto train and improve customized models tailored for your workspace and data.
40

Hours per month per user productivity gain

65%

Cost savings with automatic routing

70%

Faster solution for inbound requests

85+

Supported languages and locales

40

Hours per month per user Productivity Gain

65%

Cost savings with Automatic Routing

70%

Faster solution for inbound requests

85+

Supported languages and locales

Get a demo with your data today

Get a demo with your data today

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