Modern customers expect more — have a further-reaching voice and an increasingly complex journey — today's organizations can't afford to keep their data in the dark.
Monterey AI's predictive intelligence and analytics allow you to unify multichannel customer feedback, analyze at scale, and take meaningful actions.
Multichannel VOC
Hear every customer where they are
Easily capture, search, monitor and analyze real-time customer feedback and behaviors from hundreds of sources and channels in one place. Gain the most complete view of what your customers are thinking and feeling.
Predictive Intelligence
Understand drivers of retention
Spot trends, patterns and loyalty drivers with our predictive intelligence and analytics. Instantly access actionable insights and focus resources on the areas make the biggest impact.
Automated Workflows & Alerts
Deliver alerts to the right people to respond and resolve in real time
With automated, flexible workflows and alerts, Monterey AI instantly delivers the latest insights to the right people in your teams in their workspaces, so that they can take the right steps that improve customer satisfaction and loyalty.
Instantly trigger alerts in your CRM, ticketing system, messaging apps and more, to fast-track all of your use cases into the market and ensure that feedback that could have a negative impact gets to the people in the best position to respond.
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Be the brand that shows up every time.
Drive teams to take the actions that make a meaningful impact, keeping your customers at the heart of your organization with one platform unifying customer feedback, predictive intelligence and analytics, and close-loop capabilities.
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Get connected with Monterey AI
We’d love to learn more about what you’re trying to achieve and explore how we can help you understand your customers.
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