Chun Jiang

Co-founder & CEO

Leading innovations in AI driven product and voice of customers analytics.

Build Autonomous Product with Monterey AI

Profession

Chun is the co-founder and CEO of Monterey AI, leading innovations in ai driven product and voice of customers analytics.

Experience

Previously led products and design at companies like Unfolded (acquired by Foursquare), Scale AI, and Uber.

Education

Chun graduated from Cornell in 2018, and has been obsessed with building the most ambitious and delightful Data and AI products in productivity, developer tooling, and autonomous vehicles.

Published Posts

VoC 2024

Monterey AI VoC 2024: 100 Accountability Framework

VoC 2024

Monterey AI VoC 2024: The Four Pillars of VoC Practices

VoC 2024

Monterey AI VoC 2024: Where Does VoC Sit

VoC 2024

Monterey AI VoC 2024: Do it better Best Practices in VoC

VoC 2024

Monterey AI VoC 2024: Closing the Feedback Loop In and Out

VoC 2024

Monterey AI VoC 2024: Of Course It's About AI

Customer Feedback

Why Product Managers Should Stop Collecting User Feedback

Data Analysis

Text Analysis Examples That Show the Power of Generative AI

Data Analysis

Top Generative AI Tools for Product, Customer Experience, and HR

Customer Experience

Segment to Succeed: How Customer Segmentation Fuels Ecommerce Growth

Data Analysis

Generative analysis vs. traditional data analysis: What’s the difference?

Data Analysis

What Does a Product Operations Manager Do?

Data Analysis

What Is Product Operations and Why Might I Need It?

Data Analysis

Top 9 Challenges of Traditional Sentiment Analysis

Data Analysis

Product Operations vs Product Management: What’s the Difference?

Data Analysis

How to Analyze App Store Reviews Automatically

Data Analysis

The Ecommerce Personalization Playbook: Unlocking the Secrets to Data-Driven Profits

Data Analysis

Understanding feedback with AI: How to analyze open-ended survey responses

Data Analysis

The world’s first AI- powered analysis that exceeds human performance.

Data Analysis

Unlocking Mobile App Insights: A Deep Dive into Albertsons User Reviews & Feedback

Data Analysis

The Complete Blueprint for Crafting Your DTC Marketing Strategy

Data Analysis

The Ultimate Guide to Product Review Analysis for Ecommerce Companies

Customer Feedback

Top 11 VoC Tools to Amplify Customer Feedback in 2023

Data Analysis

A starter guide for customer insights analysis

Data Analysis

A Modern 6-Step Guide for Customer Touchpoint Analysis

Customer Experience

11 Outstanding Voice of Customer Consultants

Customer Experience

Voice of the Customer Training

Data Analysis

Best Segmentation Analysis Methods for B2C vs. B2B Companies

Customer Experience

How to Measure Customer Service at Every Step

Customer Feedback

5 Ways to Collect Customer Feedback for Actionable Insights

Build Autonomous Product with Monterey AI